The Virtual Direct Support Program
Become a 5-Star Mastermind for Your Team.
📅 1–3 Months of On-Call Training — Customized for Managers
📞 Delivered by Phone & Text — Real help, in real time, exactly when you need it
This program equips you with the skills, confidence, and support to lead your team to success.
Why Training is Non-Negotiable for Managers
As a top-level manager, you already lead and oversee your team. You may have systems in place, but refreshing your knowledge or adding new skills can elevate your team, streamline operations, and make your job easier.
With 25+ years of hands-on experience, I coach and train managers at any level — helping you run your office efficiently and expand your leadership skills to drive stronger results.
The Real Benefits of Proper Training
When you are coached or trained by me, you’ll gain skills that elevate your leadership profile and produce tangible business results:
✅ Lead by Example, Not by Title – Inspire your team to follow you willingly
✅ Build a Respect-Driven Team – Employees follow because they trust you, not just because you give instructions
✅ Dispatcher Excellence – Implement a reliable system for confirming appointments and building trust with customers
✅ Maximize Upsell Opportunities – Equip your dispatcher to confidently initiate upsells and capture more revenue
✅ Follow-Up Done Right – Ensure proper follow-up after every technician’s cleaning job
✅ Higher-Ticket Jobs – Train technicians to close premium jobs instead of minimum-charge cleanings
✅ Boost Job Profitability – Increase revenue per visit and maximize profit margins
✅ Smart Financial Management – Track daily technician break-even numbers for informed decision-making
✅ Sales & Upsell Mastery – Teach your technicians how to naturally sell and upsell services
✅ Employee Retention – Reduce turnover by building a stronger, more motivated team
✅ Reputation for Excellence – Become known as the company that consistently delivers 5-star service
👉 Proper training doesn’t just improve individual performance — it transforms your entire company culture and profitability.
What You Get with the Virtual Direct Support Program
📘 Complete Training Program – Building a 5-Star Cleaning Operation
Covers the essentials of running a successful office and field operation. From technicians in the field, to dispatchers in the office, to managers overseeing operations — everyone gets the tools to succeed.
👷 Technician Training
Topics include:
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Importance of Attendance
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Morning Checklist
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Professional Phone Handling
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Step-by-Step Job Process
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Delivering 5-Star Customer Service
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Confident Quotes & Pricing
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Upselling Techniques
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Handling Quote Rejections
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Closing Deals with Coaching
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Troubleshooting Cleaning Issues
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Equipment Troubleshooting
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Understanding Break-Even Numbers
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Managing Profit in the Field
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Understanding Your Paycheck
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Daily Life of a Technician
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Becoming a 5-Star Technician
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And More Real-World Training
📞 Dispatcher Training
Topics include:
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Confirmation Calls
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Pitching Upsells
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Answering Customer Questions
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Efficient Dispatching
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Tracking Technicians in the Field
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Customer Service Skills
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Sales Support
🏢 Office & Management Training
Topics include:
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Fleet Management
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Handling Customer “NOs”
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Inventory Control
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Time Management in the Field
💡 Why This Program Matters
You’re already a skilled Manager, but you want to sharpen yourself and continue growing. You want a team that follows you willingly, make your team and upper management proud, and positions you as the best Manager your company has ever had.
As a former General Manager with years of hands-on experience, I know how to develop a team, culture, and business the right way.
My system ensures every role in your company operates at a 5-star level:
👷 Technicians – Prepared, confident, consistently delivering 5-star service
📞 Dispatchers – Skilled, confident, and supporting operations in real time
🏢 Office & Management – Efficient, profitable, and leading with confidence
🌟 Why Choose This Program?
I’m a former General Manager and Operations Manager with 25+ years of industry experience. I’ve built a proven system that:
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Breaks office records
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Develops high-performing teams
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Strengthens workplace culture
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Demonstrates true leadership by example
Most importantly, my teams follow me because of trust and respect, not title.
✅ Program Highlights:
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Structured training for all roles
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Real-time coaching via phone or text
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On-the-job troubleshooting
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Sales, upselling, and customer service strategies
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Step-by-step systems for efficiency, profitability, and culture
🎯 The Goal
I designed and used this system to train my teams — achieving record-breaking results. My goal is to help you build:
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A team that follows your lead
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A bigger bonus paycheck
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A smoother, easier day-to-day workflow
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Consistent growth and profitability
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An office recognized as the #1 team
💼 Coaching & Training Packages
Individual Plan – $499.99/month
👉 Buy 2 months, get 1 month FREE
What’s Included:
✅ Weekly Coaching Sessions – Live video chat
✅ Daily One-on-One Coaching (Business Hours)
✅ Real-Time Support via phone, text, or video
Stay Sharp. Stay Ahead.
Nobody in the cleaning industry knows it all — even pros need coaching to stay competitive. Get real-time coaching, step-by-step guidance, and practical strategies that turn everyday managers into 5-star performers.
📧 Ready to sharpen your skills and grow your business?
Email today: cleaningindustrycoach@gmail.com
🔑 IMPORTANT HIGHLIGHT
This Isn’t Just “One-and-Done” Training
This isn’t a prepackaged course or a single workshop. When you join, you’re getting a dedicated coach and mentor for the entire length of your plan.
You’ll always have someone you can call, text, or video chat within real time whenever questions or challenges come up.
You’re not alone in this industry — I’ll be right there with you, step by step, helping you.
💡 Think about it: What other program lets you video chat, call, or text your coach in real time and anytime when questions or challenges come up?